Job Overview
Vacancies
1 position
Employment Type
Full time
Category
Customer Service
Gender
Female
Job Location
Rajshahi
Salary
Negotiable
Experience
At least 2 years
Job Responsibilities
- Manage customer inquiries, complaints & service requests
- Maintain and update customer information in CRM/database
- Follow up with new and existing customers
- Coordinate with NOC, Technical & Field Support teams
- Monitor service issues and ensure timely resolution
- Maintain daily/weekly/monthly customer reports
- Support customer retention and satisfaction
- Maintain professional communication with customers
Requirements
- Age 18 to 30 years
- Only Female
- Excellent Bangla communication & basic English
- MS Word, Excel, Email & Internet
- CRM/customer-management software familiarity
- Good communication & problem-solving ability
- Professional, polite and customer-focused attitude
- Ability to work under pressure and as part of a team
Educational Requirement
- Diploma in Engineering in Computer Science & Engineering
- Higher Secondary
- Bachelor/Honors
Experience
- At most 2 years
- The applicants should have experience in the following business area(s): ISP
- Freshers are also encouraged to apply.
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