Customer Support Executive
Featured
Full time
Customer Service
Posted 16 hours ago
· 1 views
Job Overview
Vacancies
7 positions
Employment Type
Full time
Category
Customer Service
Gender
Female
Job Location
Dhaka (Elephant Road)
Salary
৳ 13,000–17,000
Job Responsibilities
Are you someone who enjoys communicating with people, understanding their concerns, and helping them find the right solution?Do you have a pleasant and professional communication style? Are you comfortable handling Phone Calls, WhatsApp, Facebook Messenger, and other online platforms?If yes, WebCode Technology may be the right place for you to build your career.We are looking for smart, responsible, well-mannered, patient, and communication-skilled female candidates to join our Customer Support Team and professionally manage communication with patients and potential customers of our doctor and hospital clients.Key ResponsibilitiesAs a Customer Support Executive, you will be responsible for:
- Managing phone, WhatsApp, and other communication channels for assigned Doctor/Hospital Clients
- Providing prompt and professional responses to Facebook Page Inbox, Messenger, and WhatsApp messages
- Receiving and handling Phone Calls and WhatsApp Calls from assigned Doctor/Hospital Clients
- Booking patient appointments/serials and maintaining the required information accurately
- Making daily appointment confirmation calls according to the assigned schedule
- Updating appointment statuses, including Confirmed, Cancelled, and other relevant statuses
- Providing confirmed appointment lists to the Doctor/Hospital Client and their respective Assistant/Team
- Total Messages
- Total Phone Calls
- Total WhatsApp Calls
- Total Leads
- Total Appointments Taken
- Total Confirmed Appointments
- Cancelled Appointments
- Patients Visited
- Other required service data
- Work with doctors, hospitals, and healthcare brands from across Bangladesh
- Gain practical experience in Communication, Customer Support, Sales & Digital Services
- Work in a friendly, young, and professional team environment
- Develop your skills and build opportunities for career growth
- Gain real-world experience handling different types of clients and communication situations
- Get opportunities to work with Health & Digital Content
- An excellent communicator
- Soft-spoken & well-mannered
- Responsible & honest
- Patient & calm under pressure
- A quick learner
- Detail-oriented
- Comfortable using computers & online tools
- Able to handle multiple tasks
- Willing to learn and grow
Requirements
- Age At least 23 years
- Only Female
- Participating in video content creation related to WebCode Technology’s services and health-related topics
- Supporting other team responsibilities whenever required
- Communicate patiently
- Listen carefully and understand people's concerns
- Remain calm under pressure
- Handle challenging situations appropriately
- Maintain professional behaviour with angry or confused callers
- Microsoft Excel / Google Sheets
- Data Entry & Data Management
- Bangla Typing
- English Typing
- Facebook Page Management
- Messenger
- Basic Online Tools
- Confidence in speaking in front of a camera
- Basic presentation skills
- Clear and effective communication
- Interest in contributing ideas for video content
Required Skills
Business Communication
Communication and interpersonal skill
Data Entry - English & Bengali
Data Management
Microsoft Excel
On camera presence
Public Speaking and Presentation
Social Media Management
Telecommunication
Telemarketing
How to Apply
Interested female candidates are requested to submit their updated CV via email.
Email Subject: Application for Customer Support Executive
If communication is your strength and helping people is something you enjoy, we`d love to hear from you!
Join WebCode Technology and build your career in Professional Customer Support, Communication & Digital Services.
Important: This position is open exclusively to female candidates. Male candidates are discouraged from applying.
Email Subject: Application for Customer Support Executive
If communication is your strength and helping people is something you enjoy, we`d love to hear from you!
Join WebCode Technology and build your career in Professional Customer Support, Communication & Digital Services.
Important: This position is open exclusively to female candidates. Male candidates are discouraged from applying.
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