Executive - Telesales
Featured
Full time
Customer Service
Posted 1 day ago
· 1 views
Job Overview
Vacancies
2 positions
Employment Type
Full time
Category
Customer Service
Gender
Female
Job Location
Dhaka (Uttara Sector 3)
Salary
৳ 20,000–25,000
Experience
At least 1 year
Job Responsibilities
- Make regular outbound sales calls to new, existing and prospective customers from company-provided and self-generated leads.
- Receive and handle inbound sales inquiries professionally and convert inquiries into confirmed sales.
- Contact customers through phone, WhatsApp, Messenger, email and other approved communication channels.
- Understand customer travel requirements and identify opportunities to sell relevant services.
- Promote and sell Roaming Tours & Travels services, including:
- International and domestic air tickets
- Tourist visa processing services
- Hotel reservations
- Holiday and customized tour packages
- Umrah packages
- Other travel-related services
- Maintain continuous follow-up with potential customers until the lead is converted, closed or properly classified.
- Prepare and communicate quotations, promotional offers and service information to prospective customers.
- Handle customer objections relating to price, service charges, travel dates, competitors and other concerns professionally.
- Cross-sell and upsell relevant travel products to existing customers.
- Reconnect with previous customers and inactive leads to generate repeat and referral business.
- Generate new leads through personal networks, referrals, database calling and other approved sales activities.
- Maintain accurate daily records of calls, inquiries, quotations, follow-ups, conversions and lost leads.
- Update CRM/sales database with complete customer information and follow-up status.
- Coordinate with Air Ticketing, Visa, Tour, Hotel and Operations teams to ensure accurate information is provided to customers.
- Follow up on quotations and pending payments and support timely collection from customers.
- Achieve assigned daily, weekly and monthly sales, conversion and revenue targets.
- Maintain professional customer relationships to encourage repeat business and referrals.
- Submit daily and weekly telesales performance reports to management.
- Participate in sales campaigns, promotional activities and special customer-acquisition initiatives when required.
Requirements
- Age 20 to 30 years
- Only Female
Educational Requirement
- Bachelor/Honors
Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): Airline, Travel Agency, Immigration and Education Consultancy Service, Immigration/Visa Processing, Travel Startup
Required Skills
Microsoft Office
Telemarketing and sales
Telesales
Benefits & Facilities
- Mobile bill,Performance bonus
- Lunch Facilities: Partially Subsidize
- Salary Review: Half Yearly
- Festival Bonus: 2
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