International Call Center Agent (Night Shift)
Featured
Full time
Customer Service
Posted 3 hours ago
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Job Overview
Vacancies
30 positions
Employment Type
Full time
Category
Customer Service
Gender
Not specified
Age
Up to 18 years
Job Location
Dhaka (Mirpur 10, Mirpur 14)
Salary
৳ 20,000–25,000
Education
Bachelor / Graduation
Job Responsibilities
- Make outbound calls to USA / Canada customers and handle different topics according to the communication script.
- Identify customers` needs, clarify information, research every issue and provide solutions and/or alternatives.
- Sell services / products over the phone as per the instructions provided.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal / team qualitative and quantitative targets.
Requirements
- Age 18 to 30 years
- Freshers are encouraged to apply (Only O-level, A-level or Fluent ENGLISH Speaker).
- Willing to work at night shifts to match business hours in USA & CANADA (Bangladesh time 8:00 PM - 5:00 AM).
- Willing to be in a minimum of 3 - 6 months probation period (depending on performance).
- Able to speak clearly and persuasively in English in positive or negative situations.
- Proven organizational and interpersonal skills.
- Self-motivated, independent worker with the ability to multitask.
- Professional, courteous and know proper phone etiquette.
- Excellent communication skills in English, both written and verbal, with the ability to convey complex information clearly and concisely.
- Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.
- Ability to work independently as well as cooperatively in a team setting.
- Exceptional attention to detail and organizational skills to manage multiple tasks simultaneously.
- Ability to relate with a diverse group of people.
- Sound knowledge of essential software like MS Word, MS Excel, Email etc.
- Previous experience in call centers, telemarketing or a similar role will be preferred.
Educational Requirement
- O Level
- A Level
- HSC
- Bachelor of Business Administration (BBA)
Required Skills
Punctual
Target Oriented
Willingness to learn
Benefits & Facilities
- Performance bonus,Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
- Salary Review: Quarterly (In every 3 months)
- Attendance Bonus 3000/- BDT & Transportation allowance 2000/- BDT will be provided with Hourly salary.
- Transportation (Pick up and Drop off) facility arranged by office.
- 2 Festival Bonuses after probation period.
- Exclusive Sales / Telemarketing training will be provided without fees.
- Highly attractive Sales Bonus.
- Unlimited Tea & Coffee.
- Indoor Games: Billiard, PlayStation etc.
- Outdoor Games: Football, Cricket, Badminton etc.
- Annual Retreats, Celebration of Events & Occasions.
- Guaranteed on time payment.
- Quarterly Reviews & Feedbacks.
- Training & Development By Organization Assigned Consultants.
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