Service Engineer

Key Responsibilities

• Receive customers professionally and understand their service, maintenance, or repair requirements.
• Conduct initial vehicle reception and prepare accurate Job Cards based on customer complaints and service requirements.
• Clearly explain the required service scope, estimated cost, parts requirements, and expected delivery time to the customer.
• Coordinate with technicians to ensure proper inspection, diagnosis, and execution of the required work.
• Obtain prior customer approval for any additional repair, parts replacement, or work beyond the originally approved scope.
• Provide customers with timely updates regarding repair progress, additional requirements, delays, and expected delivery.
• Maintain accurate and complete job-card documentation throughout the service process.
• Coordinate with the Parts Officer/Storekeeper to ensure required spare parts are available for scheduled repairs.
• Conduct a final review of completed work before vehicle delivery and ensure all customer concerns have been addressed.
• Explain completed repairs, replaced parts, and applicable service recommendations to the customer during vehicle delivery.
• Handle customer concerns professionally and escalate unresolved issues to the Service Center In-Charge.

• Age 25 to 40 years
• Only Male

• Automotive/Motorcycle Technical Knowledge
• Strong Diagnostic & Troubleshooting Skills
• Motorcycle Engine & Mechanical System Knowledge
• Electrical & Electronic System Knowledge
• EFI/Fuel Injection System Diagnosis
• Basic ECU/ECM Diagnostic Knowledge
• Vehicle Inspection & Repair Skills
• Preventive & Corrective Maintenance
• Service Quality Control
• Technical Problem-Solving & Root Cause Analysis
• Warranty Claim & Technical Support
• Spare Parts Identification & Technical Knowledge
• Service Manual & Technical Documentation Handling
• Dealer/Service Center Technical Support
• Field Service & Customer Complaint Handling
• Technical Training & Knowledge Sharing
• Report Preparation & Documentation
• MS Office & Basic ERP/Service Software Skills
• Good Communication & Interpersonal Skills
• Teamwork, Discipline & Professionalism

• Diploma in Automobile/Mechanical Engineering from a recognized institution.
• B.Sc. in Mechanical, Automobile/Automotive, Mechatronics or related Engineering will be preferred.

• At least 3 years
• The applicants should have experience in the following business area(s): Automobile

• Tour allowance,Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2